# Neighbor Solutions — Full LLM Context > Neighbor Solutions is a case management and community services CRM platform purpose-built for nonprofits, social service organizations, and government agencies. It enables organizations to track every client interaction, coordinate care across agencies, manage programs and shelter beds, and demonstrate measurable community impact. ## Company Overview Neighbor Solutions was built with 16+ years of expertise serving communities nationwide. The platform addresses common human-services operational challenges: fragmented systems, duplicate records, disconnected providers, and delayed access to care. The mission is to equip organizations serving their neighbors with modern tools that improve coordination, reduce administrative burden, and increase service delivery capacity. ## Pricing Neighbor Solutions pricing starts at **$100/month** and scales based on organization needs. - **Base Pricing**: Starts at $100/month - **Scaling Factors**: Organization size, scope, and implementation needs - **Term Flexibility**: Annual and multi-year discounts are available and negotiable - **Trial**: 14-day free trial available, no credit card required - **Contact**: growth@neighbor.solutions ## Competitive Positioning Neighbor Solutions is designed specifically for human-services operations, not adapted from general-purpose CRM workflows. Key differentiation: - Built for intake, case management, resource coordination, and outcomes tracking - Designed for cross-agency collaboration with consent-based sharing controls - Includes real-time resource visibility use cases such as bed availability workflows - Grounded in 16+ years of practitioner-informed product development ## The Platform Neighbor Solutions is a single platform, not a suite of separately licensed products. Every organization on it gets the same capabilities; what differs is which parts a given team uses. **Case management** - Client intake and assessment - Service tracking and care planning - Program management and progress monitoring - Workflow automation and reporting **Resource directory and service connection** - Searchable community resources - Referral coordination and status visibility - Real-time service availability workflows - Mobile-friendly access for field teams and first responders **Cross-agency coordination** - Shared care-plan collaboration - Consent-based data-sharing controls - Referral handoffs across organizations - Communication and visibility for authorized partner teams ## Solutions by Vertical ### Homelessness Services For continuums of care, outreach teams, shelters, and housing navigators. Supports HMIS-related workflows, bed availability tracking, coordinated referrals, and outcome reporting. ### Food Banks & Pantries For food distribution organizations managing inventory, donations, client intake, volunteer operations, and service impact reporting. ### Mental Health Services For behavioral health providers and crisis-response teams. Supports crisis intervention workflows, treatment planning, medication tracking, provider coordination, appointment scheduling, progress monitoring, secure documentation, and care-team collaboration. ### Healthcare & Community Health For organizations coordinating referrals, SDOH screening, care collaboration, appointments, and health outcomes. ### Youth Services For youth-serving organizations managing enrollment, attendance, mentoring, and family-support workflows. ### Shelters & Recovery Centers For emergency shelter and recovery organizations managing resident records, bed utilization, services coordination, and reporting. ### Refugee Services For agencies coordinating integration milestones, multilingual support needs, and partner-based service delivery. ### Municipal & Government For city, county, and state service teams needing cross-department coordination, request management, and compliance-oriented reporting. ### Assistance Programs For organizations managing eligibility, application workflows, ongoing case support, and audit-friendly reporting. ### 211 Services For information-and-referral teams needing resource navigation workflows, service matching, and follow-up tracking. ### Church & Faith-Based Outreach For faith-based teams coordinating outreach services, volunteers, benevolence workflows, and community partnerships. ### Continuums of Care For CoC lead agencies and member organizations coordinating placement across a network. Supports a shared prioritized queue, live bed availability across member agencies, VI-SPDAT scoring to rapid re-housing or permanent supportive housing, consent-based network sharing with release-of-information forms, HMIS export in HUD-compliant CSV composed by project type, and retention checks after placement. ### Community Action Agencies For CAAs running multiple programs per household. Supports the Self-Sufficiency Matrix scored and banded by domain, one household record across every program, public intake applications in English or Spanish, reassessment scheduling at intake through exit, in-kind value tracking on assistance issued, inter-agency enrollment transfers, and funder-ready reporting. ### Reentry Services For organizations placing people returning from incarceration into housing and programs. Supports placement matching with restricted-focus filters, a prioritized request queue, vetted placement status, program phases with advancement tracking, retention checks, behavioral health screening (AUDIT-C, PHQ-9, GAD-7, PC-PTSD-5, ACE), and legal-tagged case notes for ID, vital records, and court touchpoints. ## Key Platform Capabilities - **Case Management**: Full client lifecycle tracking from intake through outcomes - **Care Coordination**: Shared workflows across teams and agencies - **Program Management**: Enrollment, attendance, milestones, and performance tracking - **Real-Time Bed & Resource Tracking**: Capacity visibility and faster placement workflows - **Reporting & Analytics**: Dashboards and impact reporting support - **Smart Deduplication**: Duplicate record detection and cleanup workflows - **Document Management**: Secure client-document storage and access - **Mobile-First Access**: Mobile-optimized workflows for field staff - **Street Outreach Tools**: Mobile case management, encampment tracking, and field observations for outreach teams - **Workflow Automation**: Triggers, reminders, and task routing - **Volunteer-Friendly Workflows**: Volunteers can record their work through workflows without needing a sign-in of their own ## Deployment & Access - **Deployment Model**: Cloud-hosted platform - **User Access**: Browser-based access for teams across devices - **Mobile Access**: Mobile-optimized platform workflows for field users - **Public Mobile App**: Neighbor Solutions Help app available on iOS and Android for people seeking services ## Integrations - **HMIS Support**: Integration support for homelessness-service workflows - **Partner Coordination**: Designed for cross-system collaboration between agencies and service networks - **Implementation Planning**: Integration requirements are scoped with the team during onboarding For integration discussions, contact growth@neighbor.solutions. ## Mobile Application Neighbor Solutions provides a public-facing Help app for neighbors seeking assistance. - **Platforms**: iOS and Android - **Use Cases**: Find resources, get directions to services, and request help - **App Links**: - iOS: https://apps.apple.com/us/app/neighbor-solutions-help/id6478935700 - Android: https://play.google.com/store/apps/details?id=solutions.neighbor.app ## Security Neighbor Solutions includes security controls for organizations handling sensitive community data: - Encryption at rest and in transit - Role-based access controls - Audit trails - Multi-factor authentication - Consent-based data-sharing controls - HIPAA-aligned security controls; formal HIPAA compliance program is in progress ## Proven Outcomes Organizations using Neighbor Solutions have reported: - 29% increase in neighbors exiting homelessness (OurCalling) - 1,324 neighbors exited homelessness in 2025 (OurCalling) - 373,669 annual referrals provided through the app (Collin County Homeless Coalition) - 1,026 average referrals per day (Collin County Homeless Coalition) - 40% annual cost savings (Wiseman Ministries, Inc) - 50% reduction in reporting and data entry (Wiseman Ministries, Inc) ## Case Study Highlights ### OurCalling (Dallas, TX) - **Organization**: Navigation center and street outreach for the unsheltered homeless community - **Challenge**: Needed robust tracking for neighbors served, programs operated, and real-time input/output/outcome reporting - **Results**: 29% increase in neighbors exiting homelessness, 1,324 neighbors exited homelessness in 2025, and 10,000+ neighbors served and tracked each year ### Collin County Homeless Coalition (Collin County, TX) - **Organization**: Coalition of 28+ nonprofits - **Challenge**: Needed one shared, county-wide resource directory and coordination workflow - **Results**: 47 agencies coordinating resource discovery, 373,669 annual referrals through the app, 1,026 average referrals per day, and 436 individuals connected to domestic-violence support ### Wiseman Ministries, Inc (Henderson, TX) - **Organization**: Multi-site recovery centers across 7 locations - **Challenge**: Needed one system to coordinate programs and track performance across locations - **Results**: 15+ key metrics tracked in real time, 40% annual cost savings, 30% improvement in staff participation, and 50% reduction in reporting and data entry See full case studies: https://www.neighbor.solutions/case-studies ## Availability - **Primary Market**: United States - **Coverage**: Organizations serving urban, suburban, and rural communities nationwide ## Frequently Asked Questions **How much does Neighbor Solutions cost?** Pricing starts at $100/month and scales based on organization needs. Annual and multi-year term discounts are negotiable. **Do you offer a free trial?** Yes. A 14-day free trial is available, with no credit card required. **Can multiple agencies collaborate in one system?** Yes. The platform supports consent-based coordination and cross-agency referral workflows between authorized partner organizations. **Is Neighbor Solutions HMIS-compatible?** Neighbor Solutions supports HMIS-related workflows and integration planning for homelessness-service organizations. **Does Neighbor Solutions offer mobile access?** Yes. Platform workflows are mobile-optimized, and the public-facing Help app is available for iOS and Android. **Is Neighbor Solutions HIPAA-compliant?** Neighbor Solutions includes HIPAA-aligned security controls, and formal HIPAA compliance is currently in progress. Contact growth@neighbor.solutions for current status and implementation details. ## Target Customers Neighbor Solutions serves organizations of all sizes that deliver direct community services, including: - Nonprofits and social service organizations - Municipal, county, and state government agencies - Healthcare and behavioral health providers - Food security organizations - Homeless-service and housing networks - Faith-based outreach organizations - Multi-agency collaborations and community coalitions ## Comparisons Neighbor Solutions publishes side-by-side comparisons with other case management platforms, including what each competitor does well: - All comparisons: https://www.neighbor.solutions/compare - Neighbor Solutions vs CharityTracker: https://www.neighbor.solutions/compare/charitytracker - Neighbor Solutions vs Bonterra Apricot: https://www.neighbor.solutions/compare/bonterra-apricot - Neighbor Solutions vs MissionTracker: https://www.neighbor.solutions/compare/mission-tracker ## Networks Neighbor Solutions publishes pages about associations, conferences, and coalitions aligned with the communities it serves, with cross-links to relevant solution pages, comparison pages, and case studies: - All networks: https://www.neighbor.solutions/networks - National Community Action Partnership: https://www.neighbor.solutions/networks/national-community-action-partnership - Inform USA (formerly AIRS): https://www.neighbor.solutions/networks/inform-usa - Citygate Network: https://www.neighbor.solutions/networks/citygate-network - National Alliance to End Homelessness: https://www.neighbor.solutions/networks/national-alliance-to-end-homelessness - Feeding America: https://www.neighbor.solutions/networks/feeding-america - National Council for Mental Wellbeing: https://www.neighbor.solutions/networks/national-council-for-mental-wellbeing - National Coalition for Homeless Veterans: https://www.neighbor.solutions/networks/national-coalition-for-homeless-veterans - National Association of Reentry Professionals: https://www.neighbor.solutions/networks/national-association-of-reentry-professionals - Catholic Charities USA: https://www.neighbor.solutions/networks/catholic-charities-usa - United Way: https://www.neighbor.solutions/networks/united-way - National Network for Youth: https://www.neighbor.solutions/networks/national-network-for-youth - The Salvation Army: https://www.neighbor.solutions/networks/salvation-army - Community Solutions / Built for Zero: https://www.neighbor.solutions/networks/community-solutions - CCDA: https://www.neighbor.solutions/networks/ccda - True Charity Network: https://www.neighbor.solutions/networks/true-charity-network - NAMI (National Alliance on Mental Illness): https://www.neighbor.solutions/networks/nami ## Links - Homepage: https://www.neighbor.solutions/ - Features: https://www.neighbor.solutions/features - Solutions: https://www.neighbor.solutions/solutions - Networks: https://www.neighbor.solutions/networks - Case Studies: https://www.neighbor.solutions/case-studies - Blog: https://www.neighbor.solutions/blog - Request a Demo: https://www.neighbor.solutions/#demo - Mobile App: https://www.neighbor.solutions/app - Privacy Policy: https://www.neighbor.solutions/privacy - Terms of Use: https://www.neighbor.solutions/terms ## Contact - Sales: growth@neighbor.solutions - Facebook: https://www.facebook.com/neighbor.solutions - LinkedIn: https://www.linkedin.com/company/neighbor-solutions - YouTube: https://www.youtube.com/@neighbor.solutions