# Neighbor Solutions

> A comprehensive case management and community services platform built for nonprofits, social service organizations, and government agencies.

Neighbor Solutions helps organizations track every interaction, coordinate care across agencies, manage programs and shelter beds, and prove community impact in one unified platform. Built with 16+ years of expertise serving communities nationwide.

## The Platform

Neighbor Solutions is one platform, not a suite of separately licensed products. It covers:

- **Case management** — client intake, service tracking, care plans, program management, and outcome reporting
- **Resource directory and service connection** — for first responders, service providers, and community navigators
- **Cross-agency coordination** — referral handoffs and shared care plans, governed by consent-based data sharing

## Solutions

Neighbor Solutions serves organizations across 14 specialized verticals:

- [Homelessness Services](https://www.neighbor.solutions/solutions/homelessness-services): Real-time bed availability tracking, street outreach management, housing navigation tools, HMIS integration, intake and assessment workflows
- [Food Banks & Pantries](https://www.neighbor.solutions/solutions/food-banks): Inventory and donation tracking, client verification, distribution scheduling, volunteer management, and impact reporting
- [Mental Health Services](https://www.neighbor.solutions/solutions/mental-health): Crisis intervention workflows, treatment plan management, medication tracking, provider coordination, appointment scheduling, progress monitoring, secure documentation, and care team collaboration
- [Healthcare & Community Health](https://www.neighbor.solutions/solutions/healthcare): Referral tracking, social determinants screening, care team collaboration, appointment coordination, and health outcome tracking
- [Youth Services](https://www.neighbor.solutions/solutions/youth-services): Program enrollment, attendance tracking, family support coordination, and mentoring workflows
- [Shelters & Recovery Centers](https://www.neighbor.solutions/solutions/shelters-and-recovery-centers): Resident management, bed tracking, services coordination, and outcomes reporting
- [Refugee Services](https://www.neighbor.solutions/solutions/refugee-services): Cultural competency tools, integration support, resource coordination, and multilingual support
- [Municipal & Government](https://www.neighbor.solutions/solutions/municipal-government): Cross-department coordination, citizen request management, resource allocation, and grant reporting
- [Assistance Programs](https://www.neighbor.solutions/solutions/assistance-programs): Eligibility determination, application processing, case management, and compliance reporting
- [211 Services](https://www.neighbor.solutions/solutions/211-services): Resource navigation, service matching, call center tools, and community resource database workflows
- [Church & Faith-Based Outreach](https://www.neighbor.solutions/solutions/church-outreach): Community engagement, volunteer coordination, benevolence program management, and outreach tracking
- [Continuums of Care](https://www.neighbor.solutions/solutions/continuums-of-care): Shared placement queue, live bed availability across member agencies, VI-SPDAT scoring, consent-based network sharing, HMIS export, and retention tracking
- [Community Action Agencies](https://www.neighbor.solutions/solutions/community-action-agencies): Self-Sufficiency Matrix scoring, one household record across programs, public intake applications, reassessment scheduling, and funder-ready reporting
- [Reentry Services](https://www.neighbor.solutions/solutions/reentry-services): Placement matching with restricted-focus filters, program phases, retention checks, behavioral health screening, and legal-tagged case notes

## Key Features

- **Case Management**: Full-lifecycle client tracking from intake through outcomes with customizable workflows
- **Care Coordination**: Cross-agency referrals and shared care plans with consent-based data sharing
- **Program Management**: Enrollment, attendance, milestones, and outcome tracking across multiple programs
- **Real-Time Bed Tracking**: Live shelter and housing availability across partner organizations
- **Reporting & Analytics**: Real-time dashboards, grant reporting automation, and outcome measurement
- **Smart Deduplication**: Tools to identify and merge duplicate client records across agencies
- **Document Management**: Secure storage and sharing of client documents with role-based access
- **Mobile-First Design**: Case management workflows optimized for mobile devices and field teams
- **Street Outreach Tools**: Mobile case management, encampment tracking, and field observations for outreach teams
- **Workflow Automation**: Configurable triggers, alerts, and automated task assignment
- **Volunteer-Friendly Workflows**: Volunteers can record their work through workflows without needing a sign-in of their own

## Pricing

- Starts at **$100/month**
- Pricing scales based on organization size, scope, and needs
- Annual and multi-year term discounts are available and negotiable
- 14-day free trial available, no credit card required
- Contact: growth@neighbor.solutions

## What Makes Neighbor Solutions Different

- Born on the frontlines: Neighbor Solutions traces its origins to OurCalling in Dallas, Texas, founded in 2010 to serve neighbors experiencing chronic homelessness through a day resource center and street outreach
- Purpose-built for human services workflows, not adapted from a generic CRM
- Cross-agency collaboration designed into the platform from day one
- Consent-based information sharing between authorized organizations
- Built with 16+ years of frontline-informed experience
- Proven outcome improvements across service networks

## Availability

- Primary market: United States
- Supports organizations in communities nationwide

## Deployment & Access

- Cloud-hosted platform accessible through modern web browsers
- Mobile-optimized experience for field and office teams
- Public workflows: publish an intake form as a link or embed it on your own website (every plan)
- Public-facing Help app available on iOS and Android; help requests route to community-partner networks

## Integrations

- HMIS integration support for homelessness-service workflows
- Designed for coordination across partner agencies and resource networks
- Contact the team for integration requirements: growth@neighbor.solutions

## Security

- Security controls designed for sensitive client and community data
- Encrypted data at rest and in transit
- Role-based access controls with audit trails
- Multi-factor authentication
- Consent-based data sharing protocols
- HIPAA-aligned security controls; formal HIPAA compliance program is in progress

## Proven Impact

Organizations using Neighbor Solutions have achieved:
- 29% increase in neighbors exiting homelessness (OurCalling)
- 1,324 neighbors exited homelessness in 2025 (OurCalling)
- 373,669 annual referrals through the app (Collin County Homeless Coalition)
- 1,026 average referrals per day (Collin County Homeless Coalition)
- 40% annual cost savings (Wiseman Ministries, Inc)
- 50% reduction in reporting and data entry (Wiseman Ministries, Inc)

## Target Customers

- Nonprofits and social service organizations
- Municipal and government agencies (city, county, state)
- Healthcare providers and community health systems
- Food banks, pantries, and food security organizations
- Mental health and substance abuse treatment providers
- Homeless services coalitions and continuums of care
- Faith-based organizations and churches
- Multi-agency service networks and collaborative partnerships

## Comparisons

Side-by-side comparisons with other case management platforms — including what each competitor does well:

- [All comparisons](https://www.neighbor.solutions/compare)
- [Neighbor Solutions vs CharityTracker](https://www.neighbor.solutions/compare/charitytracker)
- [Neighbor Solutions vs Bonterra Apricot](https://www.neighbor.solutions/compare/bonterra-apricot)
- [Neighbor Solutions vs MissionTracker](https://www.neighbor.solutions/compare/mission-tracker)

## Networks

Associations, conferences, and coalitions aligned with the communities Neighbor Solutions serves:

- [All networks](https://www.neighbor.solutions/networks)
- [National Community Action Partnership](https://www.neighbor.solutions/networks/national-community-action-partnership)
- [Inform USA (formerly AIRS)](https://www.neighbor.solutions/networks/inform-usa)
- [Citygate Network](https://www.neighbor.solutions/networks/citygate-network)
- [National Alliance to End Homelessness](https://www.neighbor.solutions/networks/national-alliance-to-end-homelessness)
- [Feeding America](https://www.neighbor.solutions/networks/feeding-america)
- [National Council for Mental Wellbeing](https://www.neighbor.solutions/networks/national-council-for-mental-wellbeing)
- [National Coalition for Homeless Veterans](https://www.neighbor.solutions/networks/national-coalition-for-homeless-veterans)
- [National Association of Reentry Professionals](https://www.neighbor.solutions/networks/national-association-of-reentry-professionals)
- [Catholic Charities USA](https://www.neighbor.solutions/networks/catholic-charities-usa)
- [United Way](https://www.neighbor.solutions/networks/united-way)
- [National Network for Youth](https://www.neighbor.solutions/networks/national-network-for-youth)
- [The Salvation Army](https://www.neighbor.solutions/networks/salvation-army)
- [Community Solutions / Built for Zero](https://www.neighbor.solutions/networks/community-solutions)
- [CCDA](https://www.neighbor.solutions/networks/ccda)
- [True Charity Network](https://www.neighbor.solutions/networks/true-charity-network)
- [NAMI (National Alliance on Mental Illness)](https://www.neighbor.solutions/networks/nami)

## Links

- [Homepage](https://www.neighbor.solutions/)
- [Features](https://www.neighbor.solutions/features)
- [Solutions](https://www.neighbor.solutions/solutions)
- [Networks](https://www.neighbor.solutions/networks)
- [Case Studies](https://www.neighbor.solutions/case-studies)
- [Blog](https://www.neighbor.solutions/blog)
- [Request a Demo](https://www.neighbor.solutions/#demo)
- [Mobile App](https://www.neighbor.solutions/app)

## Contact

- Email: growth@neighbor.solutions
- [Facebook](https://www.facebook.com/neighbor.solutions)
- [LinkedIn](https://www.linkedin.com/company/neighbor-solutions)
- [YouTube](https://www.youtube.com/@neighbor.solutions)